You can manage your pension benefits online. Here are answers to the frequently asked questions we receive on the registration, login and forgotten password processes to help get you online.

How do I register for my account?

You will need the following details to hand before you access your pension account:

  • Mobile/landline phone number
  • Email address
  • National Insurance Number

You will need to accept the website's terms and conditions to access your pension account.  Please view the how to register guides in Resources, there are just 4 steps!

How do I log in to my account?

All you have to do is enter your username and password which you created during registration.  A One Time Code will then be automatically sent to the mobile phone/landline phone number you created during registration by text message or through text to speech functionality if your landline supports this.

The One Time Code is valid for 30 minutes so please enter this within the timescale.

I've forgotten my login details, what do I do?

If you have forgotten your username, please contact the administration team who can confirm this to you providing you answer security questions correctly.  The administration contact details can be found in the Contact us section of the website.

If you have forgotten your password, you will need to know your username and the email address you used to register.  Please click here to view the forgotten password guide for any assistance you need on each of the screens.

Why am I getting an error during the registration process?

Please click here to find a list of answers to some common registration queries to help resolve any issues to get you online.

Why am I getting an error when I input my details to log in?

Please click here to find a list of answers to some common login queries to help resolve any issues to get you back online.

Why do I get an error during the Forgotten Password process?

Please click here to find a list of answers to some common forgotten password process queries to help resolve any issues to get you back online.

When I click on 'Forgotten password' or 'Don't have an account, register?', I am taken back to the 'Welcome' screen, why am I stuck in a loop?

It may be that some details have been cached (or ‘temporarily stored’) in your web browser from previous web sessions which is preventing you from going down the 'Forgotten password' or 'Don't have an account, register?' routes. Clearing your internet browser history can fix this.

Please click here to find a guide on how to do this.